I am trying to sign my documents but the document will not load?

I am trying to sign my documents but the document will not load?

When trying to sign a document you may come across an issue where the document loads and does not progress any further.



If you have this issue, this will be down to something either being copied or pasted or a special character being used under the form details section.

Please go through the form details section and remove anything you may have copied and pasted into CrewStart, IE NI Number, Bank Address. Once done if you manually type this in this should then allow the document to load. 
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