I have received an invitation and I am not getting the verification code through?
The production you are working on will invite you to CrewStart.
If you have not received a verification code through when going through the invitation email then this may be down to your mobile number being entered incorrectly on the CrewStart application. If you are not receiving the verification code through you will need to contact the production you are working on directly.
They will then check the number that has been entered into the system and update if necessary, once they have updated this they will send you through a new invitation link so you can receive the verification code.
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Re-send invitation
Once logged into the project in question, select the Teams tab and search for the user under the search bar. Please click on the Bell icon to resend the invite. Please click on the blue button “RESEND INVITATION” You will get a popup message to ...
I have been sent an invitation/ envelope but I cannot remember my log in details?
You can request a username reminder via the following link: https://crewstart.digitalproductionoffice.com/sdw/#/forgot-username-page You will be required to enter your email address and your mobile number and this will send you an email and a SMS. ...
Updating User Profile Information
Details Once you are logged in to CrewStart, you can make changes to your User Details by clicking on User Profile in the sidebar. In the user profile, you will be able to see and change your user details such as title, first name, middle name, last ...
My Contract/ Timesheet has incorrect information appearing?
If you have received a CrewStart Envelope containing a Start Form / Timesheet / Contract and have found some of the information in it to be incorrect, please carry out the following steps. After logging in and accessing the Envelope: Click the ‘Next’ ...
Sending an Envelope
Before sending the envelope to a new hire, the authorised user can fill out a pre-send section with details that specifies the deal provisions for the hire. There is also the option to auto-complete from previous forms sent. Select the Send Envelope ...