I have received an invitation and I am not getting the verification code through?

I have received an invitation and I am not getting the verification code through?

The production you are working on will invite you to CrewStart.

If you have not received a verification code through when going through the invitation email then this may be down to your mobile number being entered incorrectly on the CrewStart application. If you are not receiving the verification code through you will need to contact the production you are working on directly. 

They will then check the number that has been entered into the system and update if necessary, once they have updated this they will send you through a new invitation link so you can receive the verification code.

    • Related Articles

    • Accept CrewStart invitation with existing Sargent-Disc credentials

      If you already have a Sargent-Disc account and have received a CrewStart invitation, you can accept this with your existing username and password by following the steps below: 1. Accept the invitation by clicking on the invite link sent to you via ...

    • Accept CrewStart invitation and regsiter for new account

      If you don't have a Sargent-Disc account and have received a CrewStart invitation, you can register for an account when going through the invitation process by following the steps below: 1. Accept the invitation by clicking on the invite link sent to ...

    • Re-send invitation

      Once logged into the project in question, select the Teams tab and search for the user under the search bar. Please click on the Bell icon to resend the invite. Please click on the blue button “RESEND INVITATION” You will get a popup message to ...

    • Updating User Profile Information

      Details Once you are logged in to CrewStart, you can make changes to your User Details by clicking on User Profile in the sidebar. In the user profile, you will be able to see and change your user details such as title, first name, middle name, last ...

    • My Contract/ Timesheet has incorrect information appearing?

      If you have received a CrewStart Envelope containing a Start Form / Timesheet / Contract and have found some of the information in it to be incorrect, please carry out the following steps. After logging in and accessing the Envelope: Click the ‘Next’ ...