CrewStart: Forgot Password - with OKTA verify app
1. On the SD login screen, enter your username and click on the 'Login'
button
2. Re-enter your username to the Okta log in screen and select 'Next'
3. Select how you wish to verify:
- Enter a code – Okta Verify
Open the Okta Verify app and enter the code shown
on your mobile device
- Get a push notification
Open the
Okta Verify app and accept the push notification
- Phone
Select how you wish to receive a code, via SMS or
via voice call. Then enter the code sent to you
4. Once you have verified, on the password screen, select ‘Forgot
Password’
5. If you had previously requested to verify via Okta Verify Code or via
Phone (Step 3), you will be asked to re-verify via email or via push
notification. Select the relevant option and go through the verification
process
If you had requested to verify via push notification (Step 3), select
the option to receive a code via SMS or voice call and enter the code sent to
you
6. You will then be prompted to change your password, you will need to
set a password meeting the following requirements:
- At least 12 characters
- A lowercase letter
- An uppercase letter
- A number
- A symbol
- Password can't be the same as your last 4 passwords
7. Once done, select 'Reset Password' and you will then be signed into
the application with the password reset succssfully
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