Reset MFA (Account Admin)

Reset MFA (Account Admin)

Log in and click the Administration button on the left-hand pane.



Select the desired project that the crew member is on

In the ‘People’ tab, search for the crew member and open their crew member record



Click on the ‘’Details’ Tab inside the crew member’s record, and you will find the ‘Reset Two-Factor Authentication button which you can then use to reset the User’s Two-Factor Authentication settings. Once this is done, the user will need to set up the Two-Factor authentication on their account from the beginning.




    • Related Articles

    • Viewing Security Roles

      There are multiple ways to check who is assigned which Security Roles. If you are trying to check what security roles a particular crew member has, you have 2 ways depending on your own security level, if it is project level or account level. There ...
    • I have been sent an invitation/ envelope but I cannot remember my log in details?

      You can request a username reminder via the following link: https://crewstart.digitalproductionoffice.com/sdw/#/forgot-username-page You will be required to enter your email address and your mobile number and this will send you an email and a SMS.  ...
    • Assign Security Roles

      If a Crew member has been on boarded to a Project, but needs to be assigned a security role, the following steps need to be taken: *Note, only Project or Account Admins can assign security roles. Project Admin Log in and navigate to the ‘Project ...
    • Forgotten Password - CrewStart

      To reset your password you will need to go to the following site: https://crewstart.digitalproductionoffice.com/sdw/#/forgot-password You will be prompted to enter your username and email address. Once you have done this you will be sent an email ...
    • How to share a draft/ view a draft

      The CrewStart application allows the sharing of Draft Envelopes to other team members on the project who have access to envelopes with the privilege to send. The Project Administrator and Account Administrator roles now have the ability to view all ...