Accepted invitation but had to go back through the sign-in process

If you received the below prompt when accepting your CrewStart / Payslip invitation, this is because the account you accepted the invite with didn't have access to the application.

By selecting 'Ok' to the message, the site will log you out of your account. You will then be required to go back through the login process and once logged in, you will see the invitation you have accepted.

• Related Articles

• Lost Device / New Device - Unable to sign into Okta

  If you've lost your device and you're unable to sign into Okta then you will need to contact our Customer Support team. Our Customer Support team will be able to reset your authenticators on your account. Once reset, you'll be prompted to re-enroll ...

• Payroll: It appears you are already logged in prompt

  If you receive the below prompt, this is because you are already logged into an existing Payroll account and are clicking on the activation link to set a password for your new account 1. Select the 'Logout' option when the above error message appears ...

• How do I log in without a password?

  If you wish to sign into SD applications without a password, you will need to setup Okta Verify with biometrics enabled. To setup Okta Verify, refer to the following guide: Okta Verify Setup