Forgotten Password

Forgotten Password

Reset Password with Okta Verify app

1. On the SD login screen, enter your username and click the 'Login' button
2. Re-enter your username on the Okta login screen and select 'Next'



3. Select how you wish to Verify (Okta Verify - Code, Okta Verify - Push Notification or Phone)

4. Once you have verified, on the password screen, select ‘Forgot Password’


5. You will then be prompted to change your password, you will need to set a password meeting the following requirements:
  1. At least 12 characters
  2. A lowercase letter
  3. An uppercase letter
  4. A number
  5. A symbol
  6. Password can't be the same as your last 4 passwords

6. Once done, select 'Reset Password' and you will then be signed into the application

Reset Password without Okta Verify App

1. On the SD login screen, enter your username and click the 'Login' button
2. Re-enter your username on the Okta login screen and select 'Next'



3. You will then be prompted to Verify with your phone, select the option 'Receive a code via SMS'



4. Enter the code sent to your phone


5. On the screen asking you to enter your password, select the option 'Forgot Password'



6. Select the option ‘Send me an email’, you will then be prompted that an email has been sent.
If you wish to enter a verification code, select this option on screen. An email will be sent to you with the verification code for you to enter



7. Open up the email sent to you and you will then be prompted to set a new password
You will need to set a password meeting the following requirements:
  1. At least 12 characters
  2. A lowercase letter
  3. An uppercase letter
  4. A number
  5. A symbol
  6. Password can't be the same as your last 4 passwords


8. Once done, select 'Reset Password' and you will then be signed into the application

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